verification required loop

when i try to download a free app or try to make any purchases , im stuck in a loop of my phone asking for verification for billing info.after i do the verification the same message comes up again

first, i thought it was because the vanilla gift card i used did not have any money in them. so i removed all of them and it still did not work.

then i thought what if i bought a new gift card? but the phone refuses to add it, it tells me "Cannot Verify Payment information. contact apple support for more information"

it has been like this for about a week.

I do not want to reset my iphone and lose everything, please help me.

can i have any explanation on how to fix this

Posted on Feb 24, 2023 1:45 PM

Reply
1 reply

Feb 26, 2023 2:30 PM in response to mathis82

Greetings mathis82,


To start, please confirm that you are attempting to update your payment method using the steps below:


"Add a payment method on your iPhone or iPad

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Media & Purchases, then tap View Account. You might be asked to sign in with your Apple ID.
  4. Tap Manage Payments.
  5. Tap Add Payment Method." Add a payment method to your Apple ID - Apple Support


If so, and the issue continues, Contact Apple Support. They will be in the best position to help with your payment method.


Best wishes.

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verification required loop

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