My airpod case is only charging my airpods when it is plugged in to a charger. I disconnected them from my phone to see if it was a glitch but I am now unable to reconnect them. I have tried holding down the reset button but the white light won’t even come on. I tried cleaning the insides out in case it was a dirt problem but that didn’t work. I am worried it’s an internal problem!
Hello graciefre23,
Thank you for using Apple Support Communities. If you're not able to connect your AirPods to your iPhone, we recommend that you review and follow the steps listed here: If your AirPods won't connect - Apple Support
If you can't connect to your iPhone, iPad, or iPod touch
1.) Make sure that your iPhone or iPod touch has the latest version of iOS or that your iPad has the latest version of iPadOS.
2.) Put both AirPods in the charging case and make sure that both AirPods are charging.
3.) To make sure that Bluetooth is on, go to Settings > Bluetooth.
4.) If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
5.) Close the lid, wait 15 seconds, then open the lid. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
6.) Hold the charging case, with your AirPods inside and the lid open, next to your iPhone, iPad, or iPod touch.
7.) Follow the steps on the screen of your iPhone, iPad, or iPod touch.
8.) Test your AirPods. If you still can't connect, reset your AirPods.
If these steps and the reset don't help you, then it would be a good idea to reach out to Apple Support for help. They might have to physically evaluate your AirPods to make sure everything is properly working. You can use the following link to reach them: Get Support
Thank you for using Apple Support Communities.
My airpods case won’t connect to my phone
