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iPad Pro 9.7 inch MM192LL/A - The charging input port seems to be loose

The charging input port seems to be loose when the cable is plugged in. If I wiggle the cable, the connection is made but disconnects when let go. With continued wiggling, the connection will stay on, but this shouldn't be happening. I've tried using a different cable and adapter. The same thing happens.

Is there an easy fix?

Thanks in advance, Jan

iPad Pro

Posted on Feb 28, 2023 7:17 AM

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Question marked as Best reply

Posted on Feb 28, 2023 7:29 AM

Have you attempted to resolve the problem with a new Apple Lightning cable? If the problem is resolved with a new cable, you will have saved the considerable expense of having the iPad repaired.


If a replacement cable does not resolve then issue, the Lightning port may be damaged - necessitating a repair. Given the cost, repair may be uneconomic - in which case using the money towards a newer model iPad might be a better option.


You can establish the estimated repair cost here:

iPad Repair & Service - Apple Support


You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Best reply

Feb 28, 2023 7:29 AM in response to Happycat55

Have you attempted to resolve the problem with a new Apple Lightning cable? If the problem is resolved with a new cable, you will have saved the considerable expense of having the iPad repaired.


If a replacement cable does not resolve then issue, the Lightning port may be damaged - necessitating a repair. Given the cost, repair may be uneconomic - in which case using the money towards a newer model iPad might be a better option.


You can establish the estimated repair cost here:

iPad Repair & Service - Apple Support


You would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and cable(s):

Genius Bar Reservation and Apple Support Options - Apple

iPad Pro 9.7 inch MM192LL/A - The charging input port seems to be loose

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