Wider problem with macOS updates? Is it affecting you?

Question

Level 1

34 points

Wider problem with macOS updates? Is it affecting you?

I came here originally because on both of my Macs I'm unable to run software update (I get "Unable to check for updates") nor the xcode command line tools (I get "Check your internet connection"). I have done all the troubleshooting I can - software update from the command line, different user, no AV/firewall, no VPN, restarted router, tried wifi and wired, different ISP, etc. etc. and it has been like this for two days.

However, there are a number of topics on here from the last two days that are similar, so I suspect there's something more going on than just me and my Macs:

Unable to connect install/update MacOS se… - Apple Community

Cannot reinstall Monterey - network issue - Apple Community

Can't update to Ventura - Apple Community

Update to MacOS Ventura not available - Apple Community

macOS 12 want install Rosetta2 on multipl… - Apple Community

Recovery Server Could Not Be Contacted - Apple Community

Anyone have any insight?

My first thought is that it might be something up with DNS, possibly via my ISP. Although I've tried three ISPs, they're all related to BT (BT, EE and Plusnet - I'm in the UK) and that could be it. I've tried my ISP's DNS, and Google's, and that makes no difference. I wonder what other people with the same issue are using.

MacBook Pro 15″, macOS 10.13

Posted on Mar 2, 2023 3:32 AM

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Answer 1

deKay 01 Author

Level 1

34 points

Mar 2, 2023 5:15 AM in response to PRP_53

I get similar output to you.

However, softwareupdate -l gives:

The operation couldn't be completed. (NSURLErrorDomain error -1012)

Similar to this:

macOS 12 want install Rosetta2 on multipl… - Apple Community

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Answer 2

PRP_53

Level 10

85,807 points

Mar 2, 2023 4:09 AM in response to deKay 01

Just to be sure I ran the same Terminal command and received the below

% softwareupdate --list-full-installers

Finding available software

Software Update found the following full installers:

* Title: macOS Ventura, Version: 13.2.1, Size: 12261711KiB, Build: 22D68, Deferred: NO

* Title: macOS Ventura, Version: 13.2, Size: 12261428KiB, Build: 22D49, Deferred: NO

* Title: macOS Ventura, Version: 13.1, Size: 11931164KiB, Build: 22C65, Deferred: NO

* Title: macOS Ventura, Version: 13.0.1, Size: 11866460KiB, Build: 22A400, Deferred: NO

* Title: macOS Monterey, Version: 12.6.3, Size: 12115350KiB, Build: 21G419, Deferred: NO

* Title: macOS Monterey, Version: 12.6.2, Size: 12104568KiB, Build: 21G320, Deferred: NO

* Title: macOS Monterey, Version: 12.6.1, Size: 12108491KiB, Build: 21G217, Deferred: NO

* Title: macOS Big Sur, Version: 11.7.4, Size: 12119555KiB, Build: 20G1120, Deferred: NO

* Title: macOS Big Sur, Version: 11.7.3, Size: 12119247KiB, Build: 20G1116, Deferred: NO

* Title: macOS Big Sur, Version: 11.7.2, Size: 12119307KiB, Build: 20G1020, Deferred: NO

* Title: macOS Big Sur, Version: 11.7.1, Size: 12119247KiB, Build: 20G918, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.6, Size: 12121263KiB, Build: 20G624, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.5, Size: 12121404KiB, Build: 20G527, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.4, Size: 12147782KiB, Build: 20G417, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.3, Size: 12143674KiB, Build: 20G415, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.2, Size: 12141944KiB, Build: 20G314, Deferred: NO

* Title: macOS Big Sur, Version: 11.6.1, Size: 12137180KiB, Build: 20G224, Deferred: NO

* Title: macOS Big Sur, Version: 11.5.2, Size: 12149332KiB, Build: 20G95, Deferred: NO

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Answer 3

etchh

Level 1

31 points

Mar 2, 2023 5:34 AM in response to deKay 01

For me it seems a problem with the softwareupdated and the apple server because i still can call all urls manually.

softwareupdated: (CFNetwork) Task <4B660B95-6EC0-466E-B950-59B667D4B81C>.<42> finished with error [-999] Error Domain=NSURLErrorDomain Code=-999 UserInfo={NSErrorFailingURLStringKey=https://swscan.apple.com/content/catalogs/others/index-rosettaupdateauto-1.sucatalog.gz, NSErrorFailingURLKey=<private>, _NSURLErrorRelatedURLSessionTaskErrorKey=<private>, _NSURLErrorFailingURLSessionTaskErrorKey=<private>, NSLocalizedDescription=<private>}

I know Apple is already working on it and I also have already a feedback for this.

Fun fact: Its does not affect all Hardware models in my case i have a Mac Mini M1 (fresh installed) and it does not work but my MacBook Air M1 works fine. What i also know its the fact that is not a problem with a specified version. I saw it already on multiple macOS 12 Minior Versions

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Answer 4

etchh

Level 1

31 points

Mar 2, 2023 7:00 AM in response to PRP_53

Problems seems to be solved.

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Answer 5

deKay 01 Author

Level 1

34 points

Mar 2, 2023 3:41 AM in response to deKay 01

Also, more people elsewhere with similar issues:

https://www.reddit.com/r/mac/comments/11fvmgi/trying_to_open_eviews_12_on_my_macbook_but_im/?utm_source=share&utm_medium=web2x&context=3

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Answer 6

PRP_53

Level 10

85,807 points

Mar 2, 2023 4:08 AM in response to deKay 01

I assume ? the user has tried the Terminal command below ?

softwareupdate --list-full-installers

What is the output ?

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Answer 7

deKay 01 Author

Level 1

34 points

Mar 2, 2023 5:35 AM in response to etchh

If they're working on it, then that's good news at least. Thanks.

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Answer 8

PRP_53

Level 10

85,807 points

Mar 2, 2023 6:41 AM in response to deKay 01

Get Support Choose a product and we’ll find you the best solution.Start now and open an Apple Support Ticket as they are Apple Employees to deal will these types of issues .

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