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kally49 Author

Level 1

4 points

Dropped phone and black screen

I dropped my phone x a meter high and it fell onto tile flat on its face. But when I picked it up the screen was green and black and like glitching. Is there anyway I can save it?

iPhone X, iOS 16

Posted on Mar 2, 2023 7:26 AM

Top-ranking reply

Limnos

Level 10

419,893 points

Posted on Mar 2, 2023 7:30 AM

Get Apple to have a look at it:

Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations - Apple

How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID

This article talks about a black screen problem but it may be yours is beyond what this article talks about If your iPhone won't turn on or is frozen - Apple Support

If you cannot get to an Apple store, see --> iPhone Repair & Service - Apple Support

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Dropped phone and black screen

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