macOS Ventura 13.2.1 - Wheel of doom + cant safe/export from any design app Adobe Cloud

Hi! Since upgrading to the new macOS I started having issues with connecting to my desktop google drive. Can´t sign off from it or exit it. Have re-downloaded a few times but, still not working.

Now I get a constant spinning wheel when and nothing will happen when trying to save/export from Illustrator, InDesign, and Acrobat (haven't tried photoshop yet). Files open but can't save anything.

I have re-booted on safe mode, cleared all cache, and reinstall all apps from Adobe Cloud, but it just won't work. I have all the latest applications.


Is there a way around fixing this?


Working on a MacBook Pro M1 Chip


Thank you!!!

MacBook Pro 15″

Posted on Mar 2, 2023 11:47 AM

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2 replies

Mar 4, 2023 4:13 PM in response to VicCR

Hey VicCR,


One thing we can recommend is testing if the issue persists in safe mode.


"Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar."


Once in safe mode, try opening the Adobe apps as well as your drive. If things work properly then, it means there's likely a third-party app that starts right when macOS boots up that is contributing to the issue. As all of these are network apps to a degree, it could be as little as a VPN or custom network configurations for an antivirus, etc.


After isolating, restart your Mac to exit safe mode and test if the problem returns.


Let us know if that helps.


Cheers!

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macOS Ventura 13.2.1 - Wheel of doom + cant safe/export from any design app Adobe Cloud

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