Apple TV subscription disappeared March 2023

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MDB1967 Author

Level 1

12 points

Apple TV subscription disappeared March 2023

So I just jump on my AppleTV hardware and try to go to my Apple TV+ subscription and it’s like I don’t have it. Even though I have it set on a one-year renewal and I paid up through July.

It wants me to sign up for the new subscription at $6.99 per month. What kind of scam is Apple pulling here? I am paid in full so I fully expect my subscription to be honored until July when the price may go up.

it also shows no subscriptions but when I go into my account it clearly shows that I paid in July of last year.

thanks for any solutions for 25 minutes I haven’t been able to figure anything out.

Posted on Mar 2, 2023 5:23 PM

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Answer 1

Mar 3, 2023 7:58 AM in response to MDB1967

What is your model Apple TV?

Identify your Apple TV model - Apple Support

Find your Apple TV model number - Apple Support

Verify that your Apple TV+ subscription is still listed as active. See your subscriptions overview - Apple
Verify that you have signed in with the matching Apple ID account. Using a different account could be a reason why a subscription isn’t recognized.
Verify that the matching account is active on Apple TV, in case multiple accounts are registered on the device.

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Answer 2

Mar 4, 2023 2:15 AM in response to MDB1967

At this time, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback). They can check more account settings and properties than may provide clues to what is going on.

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Answer 3

MDB1967 Author

Level 1

12 points

Mar 3, 2023 2:34 PM in response to Urquhart1244

So I ended up and signed off all my Apple devices for Apple TV. I went to my main apple account and it showed the subscription as being paid through July of this year.

I ended up doing a hard reset on my Apple TV 4K and the subscription was active again. However no subscriptions show up when you go to users and accounts. I have auto update set on so I have the latest TV OS 16.3.2.

I. use the same Wi-Fi network for everything Apple which is my 5G. Also recently reset my Nighthawk router.

It was just so strange my wife was just watching one of her shows Shrinking two nights ago with no issue.

it’s still seems to me like Apple’s trying to pull some thing and force people to pay the higher rate when they don’t need to and have a fully paid yearly subscription.

I know it’s going to go up $20 in July when it renews.

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Apple TV subscription disappeared March 2023

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