Downlading data

Are you sure it's on? Open a Finder window on your computer and you should see your phone in the sidebar under Locations, if it is connected via usb or wifi. If you don't see it, make sure it is turned on by pressing the right-side button until the apple symbol shows up.

If that doesn't work, see this page:

If your iPhone won't turn on or is frozen - Apple Support

jess-smith08 Sad:

"Downlading data: So my phone is working but the screen is completely black and i cant unlock it to download my data onto my computer. is there a way i can download my data onto my laptop without unlocking my phone?"

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Troubleshooting a Black iPhone:

Why the issue? There is no virus on it. System services are likely hung. So, what to try...

Start with a Restart:

Refer to this link: Force Restart iPhone - Apple Support

No Success?

Refer the the following for troubleshooting techniques.

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If your iPhone Won't Turn On or is Frozen - Apple Support

• If you Need More Help - iPhone - Apple Support