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Distorted image on Apple TV 4K

My 2021 Apple TV 4k image is distorted. Everything else on the TV outside of the Apple TV looks perfect but everything in Apple TV is distorted (see images). My TV is the Samsung Q7.


this happened before and I found a solution online that stopped the distortion but lowered the image quality while doing it.


My internet is 2 GB so speed is not the issue. I have reset the router. Changed HDMI cable. Reset the video setting on TV and Apple TV and nothing helps.

Apple TV HD, tvOS 14

Posted on Mar 2, 2023 6:39 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 5, 2023 10:58 AM

Hi there Ryan s3254,


If you're seeing distortion from your Apple TV, try working through all these suggestions to see if they resolve the issue for you:


You can adjust video settings, such as format, frame rate matching, or test your HDMI connection for any problems.
1. Open Settings  on Apple TV.
2. Go to Video and Audio.
3. Do any of the following:
- Set the video output format: Select Format, then choose the resolution, frame rate, and dynamic range settings for video playback.
- Turn on dynamic range matching: Apple TV can automatically switch the dynamic range setting during playback to match the dynamic range of the video content. Select Match Content, then turn on Match Dynamic Range.
- Check your HDMI connection: Apple TV can run a test to see if there are any problems with your HDMI connection. Select Check HDMI Connection, then follow the onscreen instructions.
- Recalibrate your display: If you’re having display issues, you can select Reset Video Settings to recalibrate your TV display.

You'll find this information here: Adjust video and audio settings on Apple TV - Apple Support


If the issue persists beyond those steps, you can reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look and provide some additional guidance. This link will help you get started: Contact - Official Apple Support


Take care.

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1 reply
Question marked as Top-ranking reply

Mar 5, 2023 10:58 AM in response to Ryan s3254

Hi there Ryan s3254,


If you're seeing distortion from your Apple TV, try working through all these suggestions to see if they resolve the issue for you:


You can adjust video settings, such as format, frame rate matching, or test your HDMI connection for any problems.
1. Open Settings  on Apple TV.
2. Go to Video and Audio.
3. Do any of the following:
- Set the video output format: Select Format, then choose the resolution, frame rate, and dynamic range settings for video playback.
- Turn on dynamic range matching: Apple TV can automatically switch the dynamic range setting during playback to match the dynamic range of the video content. Select Match Content, then turn on Match Dynamic Range.
- Check your HDMI connection: Apple TV can run a test to see if there are any problems with your HDMI connection. Select Check HDMI Connection, then follow the onscreen instructions.
- Recalibrate your display: If you’re having display issues, you can select Reset Video Settings to recalibrate your TV display.

You'll find this information here: Adjust video and audio settings on Apple TV - Apple Support


If the issue persists beyond those steps, you can reach out to Apple Support directly for further assistance. They're best-equipped to take a closer look and provide some additional guidance. This link will help you get started: Contact - Official Apple Support


Take care.

Distorted image on Apple TV 4K

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