My Face ID keeps randomly popping up repeatedly.

When I am just using my phone regularly, my Face ID will pop up. It will say my face is verified and then it will pop up again, and again, and again. It kept popping up so much to the point where it wouldn't let me touch the screen or basically use the phone itself. At some point it stopped and I was able to force restart my phone and it's fine for now but I'm lost. In my settings, I have it set so that only certain features within the phone can ask for facial recognition but it will still pop up randomly? Mind you, the features it can be used for have been approved to use it since I've gotten this phone so... The Face ID has popped up randomly before but it stopped after like 3 goes but the most recent one was non-stop and, like I mentioned previously, wouldn't let me use the phone.

Posted on Mar 3, 2023 4:25 PM

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1 reply

Mar 6, 2023 9:39 AM in response to eneywey

Hello eneywey,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with Face ID repeatedly trying to verify your face. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support


"How to restart your iPhone X, 11, 12, 13, or later


Press and hold either volume button and the side button until the power-off slider appears.


Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.


To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo."


If that doesn't resolve the issue, does your iPhone need updating to iOS 16.3.1? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch - Apple Support


Then update your iOS as outlined here:  Update your iPhone or iPad - Apple Support


We hope this helps.


Cheers!


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My Face ID keeps randomly popping up repeatedly.

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