ipad Pro 11 inch, version 16.3.1. When I plug in a external hard drive, usb connection using the apple adapter. The save button turns grey the moment I attempt to save to the drive using “save to files”. I can save the photo to files on the iPad but not to the external drive. I have dove this operation before with no issues. I can also see the photos on my external hard drive with no issues. This is inconvenient.
iPad mini, iOS 12
Hi J_a_c_k_34,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
Have you had the chance to restart your? Restart your iPad - Apple Support
Are you experiencing the issue on multiple external storage devices?
Also, are you using an external storage that supply its own power?
As mentioned in the article below, "external hard drives often require an external power source when used with iPad. If an external hard drive doesn’t supply its own power, and your iPad has a USB-C or Thunderbolt / USB 4 connector, you can use a powered USB hub. If your iPad has a Lightning connector, you can use the Lightning to USB 3 Camera Adapter connected to a USB power adapter."
If you are using the same steps in the article below, please check if your external storage is full.
Connect external storage devices to iPad - Apple Support
If you need further assistance, please get back to us with answers to our questions.
Those details may provide us with some insights.
Take care!
Hi J_a_c_k_34,
We appreciate you reaching out to us.
We’d like to gather additional details that may help us be in a better position to assist you.
Have you had the chance to restart your? Restart your iPad - Apple Support
Are you experiencing the issue on multiple external storage devices?
Also, are you using an external storage that supply its own power?
As mentioned in the article below, "external hard drives often require an external power source when used with iPad. If an external hard drive doesn’t supply its own power, and your iPad has a USB-C or Thunderbolt / USB 4 connector, you can use a powered USB hub. If your iPad has a Lightning connector, you can use the Lightning to USB 3 Camera Adapter connected to a USB power adapter."
If you are using the same steps in the article below, please check if your external storage is full.
Connect external storage devices to iPad - Apple Support
If you need further assistance, please get back to us with answers to our questions.
Those details may provide us with some insights.
Take care!
I try to transfer photos from my iPad Pro Save button is grey
