Bizarre Calendar Issue

Question

winejazzman Author

Level 1

5 points

Bizarre Calendar Issue

Until Feb 18, 2023 it was running Mojave. We have 2 calendar events that

run and print a simple report from the accounting system. On the Feb

18, we upgraded to Mac Monterey. Since then the calendar has started to

print additional copies of the same report when there is nothing in the

calendar workflow (from Library) or listed on the calendar as an event,

which I will post.

What gives?? It should print this simple one page report daily at one

time and then anywhere from 19-33 minutes later it prints the same

report. The other day it printed 7 reports and we have never had any

other entries in the calendar.

The first file shows the daily report and the second file is a weekly

only report that prints on Friday morning. The third photo shows the

whole month.

Thanks

Tom in Dallas

iMac Pro

Posted on Mar 5, 2023 8:54 AM

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Answer 1

K_Faith

Community Specialist

Mar 7, 2023 11:52 AM in response to winejazzman

Hello winejazzman,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with printing form Calendar. Try the steps here if you're having issues with printing: Reset the printing system on your Mac to solve a problem - Apple Support

"This process deletes all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets.

Important: First, try other troubleshooting techniques in Solve printing problems.

On your Mac, choose Apple menu > System Settings, then click Printers & Scanners in the sidebar. (You may need to scroll down.)
Control-click the printer in the Printers list on the right, then choose Reset Printing System.
Note: If no printers appear in the Printers list, you can Control-click the empty list and choose Reset Printing System.
After you reset the printing system, the list of printers in Printers & Scanners settings is empty.
Re-add any printers."

We hope this helps.

Cheers!

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Answer 2

AnnieL2

Community Specialist

Mar 7, 2023 1:28 PM in response to winejazzman

Greetings winejazzman,

We want to work to isolate the issue, to see if we’re able to pinpoint where the issue is.

Another thing you can try is to delete one of the re-occurring events and re-create it, then see if the issue persists. Don’t delete the daily and weekly and monthly events all at the same time, as if it doesn’t resolve the issue then you’ve had to recreate all your events. Testing one of them should be sufficient for isolating.

Add, modify, or delete events in Calendar on Mac

Delete an event

In the Calendar app on your Mac, do one of the following:

• Select the event, then press the Delete key.

• If you receive a calendar event from an unknown sender, you can report it as junk and delete it without notifying the sender. Double-click the event, click Report Junk, then click Delete and Report Junk.

Thanks.

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Answer 3

Bill_T1

Community Specialist

Mar 7, 2023 2:40 PM in response to winejazzman

Hi winejazzman,

As you have set up these events to open a file, presumably the report that runs, it may be necessary to review that file/process to ensure that it is configured appropriately. The article Print calendars or events in Calendar on Mac outlines how to manually print calendars or events, but as this process has been automated, that would be the next place to check.

Regards.

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Answer 4

winejazzman Author

Level 1

5 points

Mar 7, 2023 12:34 PM in response to K_Faith

I know how to reset printers. My problem is with the calendar. We have only 2 events listed: one which is every day and the other which is a weekly repeat. Their times have not changed for years.

So you are saying that the scheduled calendar action to print a report at 8:45am and then do the exact same print at 9:18 am and at 12:00am (when there is not such and never has been an event of any sort for those 2 times) is being caused by the printing system? Same thing occurs for the day of out weekly calendar event to print another report at 8am on Friday and then it reprints again at 8:18am.

This started the next day after our upgrading from Mojave to Monterey. Is this a known fault with this type of upgrade.

I am not doubting you, but trying to understand. It is easy enough to reset the printing system and add back all the printers since they are all hardwired and networked with static addresses.

Thanks

TBB

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Answer 5

winejazzman Author

Level 1

5 points

Mar 7, 2023 2:58 PM in response to Bill_T1

Thanks Bill_T1. The event points to an app that runs the print from our accounting system. I can run it manually- it does what it is supposed to do. I can let it run by the calendar and it does exactly what it should. It just wants to do it more times than there are events for in the calendar.

TBB

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Answer 6

winejazzman Author

Level 1

5 points

Mar 19, 2023 8:35 AM in response to Bill_T1

Bill_T1/ That is not my problem. I am getting prints where there are no events scheduled or have ever been scheduled. This occurred directy after upgrading from Mojave to Monterry. Even the times of the extra prints aredifferent. We have one print scheduled each day for 8:45am and one event every Friday at 8 am. I get a consistent print of the one from 8:45am at 12am and noting has ever been set for that and then both of the other prints will print at anywhere from 12-30 minutes (very weird) after the scheduled prints.

I understand that some have reported Monterey as creating calendar problems, but at this point after 35 years in IT, I am at a loss.

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