Apple ID Security questions & contact address

If you get a message about not having 'sufficient information', you will not be able to reset your security questions.* Realize that several years ago Apple transitioned to using to two factor authentication instead of security questions and has been encouraging users to switch to the newer security system. Your next recourse will be try to change to two factor authentication as outlined in this article --> Two-factor authentication for Apple ID - Apple Support Follow the instructions in the section "Turn on two-factor authentication for your Apple ID"

If you wish to speak with Apple about this, contact with Apple ID account security using the information in this document --> Contact Apple for help with Apple ID account security - Apple Support

____

*Dec. 2022 post by Apple Community Specialist K_Faith in the thread I’ve tried resetting my security question… - Apple Community

"If you’ve forgotten your security questions, there isn’t a way for Apple to reset them for you, or another way to access your account. You would need to create a new Apple ID, which also means you won’t have access to previous purchases or data stored in iCloud."

Great! You may also wish to peruse these:

You can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is from the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support :

To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser: Go to the Account Security section of https://appleid.apple.com .

Set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) so you can also get a code that way.

You do that so you don't encounter this: If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support