Hi Pnccj7,
You started from a great resource: Create a bootable installer for macOS
You'll want to confirm the requirements from the same article are met. You can also view that section below.
"What you need to create a bootable installer
- USB flash drive or other secondary volume with at least 14GB of available storage, formatted as Mac OS Extended.
- Installer for OS X El Capitan or later. To get the full installer, your Mac must be using the latest version of OS X El Capitan, the latest version of macOS Sierra, or any later version of macOS. Download from a Mac that is compatible with the macOS you're downloading. Enterprise administrators: download from Apple, not a locally hosted update server. "
If met, you may need to change your default to use the zsh profile, find more information here: Use zsh as the default shell on your Mac
Should the issue remain, reach out to Apple Support directly to further assist.
Contact - Official Apple Support
Contact Apple for support and service - Apple Support
Best.