You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac Studio Started Crashing Repeatedly

Hi:


We’ve had a Mac Studio for ~6 months now with no issues until the last two days. Now it crashes 100% of the time and reboots to the login screen within 30” to 5 minutes of logging in. I’ve restarted maybe 30 times trying to figure this out.


It even does this in “Safe Mode” with nothing plugged into it except the keyboard and Studio Display (the mouse is wireless). This behaviour makes me wonder if it is a hardware issue???


Nothing was volitionally updated in the last week, although I don’t know if it tried an Auto Update of any of the software on it.


Attached is the most recent of the crash logs (that mean nothing to me). They are headed: "Debugger message: panic"


Where should we go from here?


Any and all advice most gratefully appreciated.


Thank you!



Mac Studio

Posted on Mar 5, 2023 4:50 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 6, 2023 5:18 AM

CharPatton wrote:

Hi:

We’ve had a Mac Studio for ~6 months now with no issues until the last two days. Now it crashes 100% of the time and reboots to the login screen within 30” to 5 minutes of logging in. I’ve restarted maybe 30 times trying to figure this out.

It even does this in “Safe Mode” with nothing plugged into it except the keyboard and Studio Display (the mouse is wireless). This behaviour makes me wonder if it is a hardware issue???

Nothing was volitionally updated in the last week, although I don’t know if it tried an Auto Update of any of the software on it.

Attached is the most recent of the crash logs (that mean nothing to me). They are headed: "Debugger message: panic"

Where should we go from here?

Any and all advice most gratefully appreciated.

Thank you!


https://discussions.apple.com/content/attachment/21a28d10-1824-4882-b4ec-2078a1f61a2b
<Debugger message: panic.log>


You can try running the Diagnostic and see if it kicks an error code...


Use Apple Diagnostics to test your Mac

Use Apple Diagnostics to test your Mac - Apple Support




Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support



Check your coverage

My Support - Official Apple Support






Similar questions

2 replies
Question marked as Top-ranking reply

Mar 6, 2023 5:18 AM in response to CharPatton

CharPatton wrote:

Hi:

We’ve had a Mac Studio for ~6 months now with no issues until the last two days. Now it crashes 100% of the time and reboots to the login screen within 30” to 5 minutes of logging in. I’ve restarted maybe 30 times trying to figure this out.

It even does this in “Safe Mode” with nothing plugged into it except the keyboard and Studio Display (the mouse is wireless). This behaviour makes me wonder if it is a hardware issue???

Nothing was volitionally updated in the last week, although I don’t know if it tried an Auto Update of any of the software on it.

Attached is the most recent of the crash logs (that mean nothing to me). They are headed: "Debugger message: panic"

Where should we go from here?

Any and all advice most gratefully appreciated.

Thank you!


https://discussions.apple.com/content/attachment/21a28d10-1824-4882-b4ec-2078a1f61a2b
<Debugger message: panic.log>


You can try running the Diagnostic and see if it kicks an error code...


Use Apple Diagnostics to test your Mac

Use Apple Diagnostics to test your Mac - Apple Support




Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support



Check your coverage

My Support - Official Apple Support






Mac Studio Started Crashing Repeatedly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.