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images appearing as blank message bubbles

I have an IPhone 13 and an IPad. On both, when someone sends me an image, it appears as a blank text bubble. I don’t have ICloud activated on it, and I’ve synced and unsynced it multiple times. I’ve even deleted messages in an attempt to free up space to no avail. The images sent from my friends don’t even appear in the info tab, and are nothing more than blank messages. This is genuinely getting me frustrated. Not only that, but apparently on the other end, my images don’t load either. Whenever I send a message, for a second it appears as “not delivered”, before soon after sending. My friend can’t see the image even though it says it delivered. They also can’t use voice messages when talking to me. Please help, this is frustrating me. [top image is what my images appear as to friends]

iPhone 13

Posted on Mar 5, 2023 7:25 PM

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Posted on Jul 21, 2023 8:35 AM

I just get a blank bubble. No image. I have tried restarting my phone. Did not work. Turning iMessage, mms, etc, off - did not work. It’s only from one person, who has an iPhone. I can’t change this persons phone type in contacts. Normally switching from mobile to iPhone. Does not exist. None of these methods mentioned in the forum have worked for me. Frustrating.

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Question marked as Best reply

Jul 21, 2023 8:35 AM in response to saxophone241

I just get a blank bubble. No image. I have tried restarting my phone. Did not work. Turning iMessage, mms, etc, off - did not work. It’s only from one person, who has an iPhone. I can’t change this persons phone type in contacts. Normally switching from mobile to iPhone. Does not exist. None of these methods mentioned in the forum have worked for me. Frustrating.

Mar 6, 2023 12:13 AM in response to saxophone241

Probably you have enabled Lockdown mode.


How Lockdown Mode protects your device

When Lockdown Mode is enabled, some apps and features will function differently, including:

  • Messages - Most message attachment types are blocked, other than certain images, video, and audio. Some features, such as links and link previews, are unavailable. 
  • Web browsing - Certain complex web technologies are blocked, which might cause some websites to load more slowly or not operate correctly. In addition, web fonts might not be displayed, and images might be replaced with a missing image icon.
  • FaceTime - Incoming FaceTime calls are blocked unless you have previously called that person or contact.
  • Apple services - Incoming invitations for Apple services, such as invitations to manage a home in the Home app, are blocked unless you have previously invited that person.
  • Shared Albums - Shared albums are removed from the Photos app, and new Shared Album invitations are blocked. You can still view these shared albums on other devices that don’t have Lockdown Mode enabled. When you turn off Lockdown Mode, you need to turn Shared Albums on again in your device settings.
  • Device connections - To connect your iPhone or iPad to an accessory or another computer, the device needs to be unlocked. To connect your Mac laptop with Apple silicon to an accessory, your Mac needs to be unlocked and explicit approval provided.
  • Configuration profiles - Configuration profiles can’t be installed, and the device can’t be enrolled in Mobile Device Management or device supervision while in Lockdown Mode.

Phone calls and plain text messages continue to work while Lockdown Mode is enabled. Emergency features, such as SOS emergency calls, are not affected. 



Oct 7, 2023 4:00 AM in response to wickst34

I an having the same issue - when going into voicemail. It started in August or September 2023. Many blank messages, mixed in with real messages on my iphone 13. Also, voice mail button does not indicate that I have messages. I check periodically, and end up picking up my messages late! Rebooting does not fix this. I find iphones are degrading in quality over time.

images appearing as blank message bubbles

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