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Photos in iMessage

Recently, every time someone sends a picture it will show up as IMG_####.JPEG or HEIC. This has been every single picture and video. How do i fix this? It won’t even let me see the picture when I click on it.

Posted on Mar 6, 2023 6:37 AM

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Posted on Mar 7, 2023 3:10 AM

Hey there,


You should be able to tap on the “IMG_####_JPG” to download the file.


If that does not solve your issue, I suggest toggling iMessage off and then back on by tapping on Settings > Messages > iMessage. Once you’ve done this, go ahead and see if the images appear, or if they download after tapping on “IMG_####_JPG.”


If you still facing this issue contact Apple Support.

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Mar 7, 2023 3:10 AM in response to luciana282

Hey there,


You should be able to tap on the “IMG_####_JPG” to download the file.


If that does not solve your issue, I suggest toggling iMessage off and then back on by tapping on Settings > Messages > iMessage. Once you’ve done this, go ahead and see if the images appear, or if they download after tapping on “IMG_####_JPG.”


If you still facing this issue contact Apple Support.

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Mar 15, 2023 1:26 PM in response to luciana282

I have the same problem just for over a week. Was fine last Monday. Think it is an Apple problem. I’m having to use Facebook Messenger at moment to send and receive pic messages as iMessage isn’t working. Tried turning iMessage in and off and still the same so that didn’t work. Hopefully they will fix it soon.

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Mar 6, 2023 9:53 PM in response to luciana282

Hi luciana282

welcome to the Apple (user-to-user) Community.


Apple support's article:

Send and receive content in Messages on iPhone – Apple Support

says:

"See what others have shared with you:


Photos: Tap For You,

then scroll to the Shared with You section.

See View photos and videos shared with you."


Hope this helps :-)

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Photos in iMessage

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