When someone sends me a photo in iMessage, instead of seeing it, I get a small box that shows the image filename, the file type (JPEG, etc), and the size, next to a download button. However, clicking the button does nothing at all. How do I solve this?
iPhone 12 Pro Max
Hello, Sean! Does this happen with every photo someone sends in iMessage? They may need to resend the photo, as it may have gotten corrupted during transmission.
If it happens with every photo, first try closing Messages and reopening it. See if that solves the issue. Follow these steps:
You may also find it beneficial to restart your iPhone:
1. Press and hold either volume button and the side button until the power-off slider appears.
2. Drag the slider, then wait 30 seconds for your device to turn off.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.
(Restart your iPhone - Apple Support)
I hope this helps!
It happens with every photo, and neither of your suggestions has worked. I've also tried (as someone else suggested) going into Settings --> Messages and toggling iMessage off and on again. That also didn't work.
Thanks for your help so far.
photos don't download in iMessage
