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User profile for user: Creed58
Creed58 Author
User level: Level 1
4 points

Kindle App on iPad Won’t Connect to WiFi

I saw another person had this same question and same circumstances - lots of things already in the Kindle library (successfully downloaded), iPad fully connected to WiFi, airplane mode *not* on, etc., yet suddenly a new book won’t download and I keep getting a “No Internet Connection” message. There was only one reply that suggested resetting network settings on the iPad. I have done that and it still won’t connect. I updated my Kindle app. Still no internet connection. I have shut down and restarted the Kindle app, as well as my entire iPad. Nope. Does anyone have any other suggestions? Everything was working just fine and now this is creating a serious frustration. Thank you in advance for any help!

iPad Air (3rd generation)

Posted on Mar 7, 2023 3:01 PM

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Question marked as Top-ranking reply
User profile for user: hc1111
hc1111
User level: Community Specialist

Posted on Mar 8, 2023 2:08 PM

Hey there Creed58,


To clarify, does this issue only appear in the Kindle app, or does it happen in other apps as well?


If only with the Kindle app, make sure you've completed all of the steps here as well:


1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


Should this persist, you'll want to reach out to the app developer directly so they can assist further with their app: How to contact an app developer - Apple Support


Take care!



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Question marked as Top-ranking reply
User profile for user: hc1111
hc1111
User level: Community Specialist

Mar 8, 2023 2:08 PM in response to Creed58

Hey there Creed58,


To clarify, does this issue only appear in the Kindle app, or does it happen in other apps as well?


If only with the Kindle app, make sure you've completed all of the steps here as well:


1. Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
 
2. Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
 
3. Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
 
4. Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support


Should this persist, you'll want to reach out to the app developer directly so they can assist further with their app: How to contact an app developer - Apple Support


Take care!



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Kindle App on iPad Won’t Connect to WiFi

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