i have an IPhone 14 pro max and Apple Watch 5 series. Recently my Activity App stopped recording activity. I have tried various suggestions found on the net and still not resolved this. If I restart my phone and watch it may or may not work. Privacy settings also done.
iPhone 14 Pro Max, iOS 16
Also check all health details are in My Watch, Health
If all settings normal but behaviour is irrational there is a progressive hierarchy of remedies...
First force restart the Watch
i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
Then, although it may seem irrelevant, while it is restarting Force Restart the paired iphone Force restart iPhone – Apple Support (UK)
You may also want to make sure the software on the watch and iphone are both up to date to the same level. Updates are in pairs.
Update your iPhone or iPad - Apple Support
Update your Apple Watch - Apple Support
Test it for a while. If it is still misbehaving... Unpair and set up again
Unpair and erase your Apple Watch – Apple Support (UK)
and then set up without restoring the backup
Set up your Apple Watch – Apple Support (UK)
Make sure you are not using VPN or security apps on the iPhone.
If you've completed that troubleshooting and the issue is still not resolved, Contact Support.
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
and or Genius Bar Reservation and Apple Support Options - Apple
Also check all health details are in My Watch, Health
If all settings normal but behaviour is irrational there is a progressive hierarchy of remedies...
First force restart the Watch
i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
Then, although it may seem irrelevant, while it is restarting Force Restart the paired iphone Force restart iPhone – Apple Support (UK)
You may also want to make sure the software on the watch and iphone are both up to date to the same level. Updates are in pairs.
Update your iPhone or iPad - Apple Support
Update your Apple Watch - Apple Support
Test it for a while. If it is still misbehaving... Unpair and set up again
Unpair and erase your Apple Watch – Apple Support (UK)
and then set up without restoring the backup
Set up your Apple Watch – Apple Support (UK)
Make sure you are not using VPN or security apps on the iPhone.
If you've completed that troubleshooting and the issue is still not resolved, Contact Support.
Click here > Contact - Official Apple Support
or phone numbers
Click here > Contact Apple for support and service - Apple Support
and or Genius Bar Reservation and Apple Support Options - Apple
Activity
