Bluetooth Keyboard won't work at login screen on MacBook Pro but will on MacBook Air

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Level 1

16 points

Bluetooth Keyboard won't work at login screen on MacBook Pro but will on MacBook Air

I have a Logitech MX Keys bluetooth keyboard. My MacBook Air at login connects to both this keyboard and another bluetooth keyboard I use at login without an issue and I can type in the password at startup. However, my MacBook Pro won't allow my MX Keys to login at the login screen. After I login using the built-in laptop keyboard, it's fine.

I see there is a message in the Apple Community Bulletin Boards saying it's the OS - but if that were true then my MacBook Air would have the same issue and it doesn't. Does anyone know why one works at the login screen and the other doesn't with the same OS? And, if there is a fix?

Thank you.

Posted on Mar 8, 2023 10:31 PM

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Answer 1

TammyW_03

Community Specialist

Mar 10, 2023 11:49 AM in response to MerrilyAlice

Hey MerrilyAlice,

That's really good to know, and trying with a different keyboard definitely helps to narrow this down more. To continue narrowing this down, let's refresh the Bluetooth settings and ensure your other Mac isn't causing interference. To do that, first shut down your MacBook Air while testing. Here's a guide on shutting down, just in case: Shut down or restart your Mac - Apple Support

Then unpair your keyboard and set it up again for fresh connections. Here's a guide with those steps too: Connect a Bluetooth device with your Mac - Apple Support

Let us know how it goes.

Take care!

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Answer 2

ASTRO24

Community Specialist

Mar 11, 2023 10:31 AM in response to MerrilyAlice

Hi MerrilyAlice,

To address this behavior, it would be best to get in touch with Apple to have them investigate this behavior for a solution.

Contact - Official Apple Support

Regards.

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Answer 3

Mar 9, 2023 4:45 PM in response to MerrilyAlice

Hi MerrilyAlice,

We'd like to share some suggestions to help you with your Bluetooth keyboard. Based on the details you shared, you isolated this to this keyboard, so this does not appear Apple related. We would recommend contacting the manufacture Logitech Support.

Thanks for using Apple Support Communities.

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Answer 4

MerrilyAlice Author

Level 1

16 points

Mar 10, 2023 8:57 AM in response to Henderson_86

Hi Henderson_86 actually it isn't isolated to the keyboard. I also try to use a Logitech K750 and it's the same thing. At the login screen it works with the MacBook Air but when I switch it over to the MacBook Pro it won't log in at the login screen. So it's something with the MacBook Pro.

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Answer 5

MerrilyAlice Author

Level 1

16 points

Mar 10, 2023 4:30 PM in response to TammyW_03

It's definitely not my MacBook Air. I've had this problem before I even owned it and when I took my MacBook Pro on tour to different cities while my MacBook Air stayed home.

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Bluetooth Keyboard won't work at login screen on MacBook Pro but will on MacBook Air

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