You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

News app not working on iPhone 13

I have a new iPhone 13


I am trying to add the News app


When loading from App Store I get a message that say "restrictions are enabled) to use this app turn restrictions off


News does not appear on my settings list and when I go to content restrictions the slider is off (to the left and gray).

I then pushed the slider right to access individual app settings where I could choose News and “allow”.

-


I restarted my phone and tried again to access News app and can still getting the Same error


Please help. How can I get News to work on my phone 13.

iPhone 13

Posted on Mar 9, 2023 7:04 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 10, 2023 9:29 AM

Hi _Pix13,


Thanks for contacting Apple Support Communities!


We understand that you're unable to use the News app as it indicates restrictions are enabled although they're not enabled.


Are you on a Family Sharing plan? If so, has the family organizer enabled parental controls for your device?


Since you've already verified that there are no restrictions in place on your iPhone, we'd suggest that you contact Apple directly to investigate this further with you if parental controls are also inactive. You can reach them here: Contact Apple Support 


Take care!

1 reply
Question marked as Top-ranking reply

Mar 10, 2023 9:29 AM in response to _Pix13

Hi _Pix13,


Thanks for contacting Apple Support Communities!


We understand that you're unable to use the News app as it indicates restrictions are enabled although they're not enabled.


Are you on a Family Sharing plan? If so, has the family organizer enabled parental controls for your device?


Since you've already verified that there are no restrictions in place on your iPhone, we'd suggest that you contact Apple directly to investigate this further with you if parental controls are also inactive. You can reach them here: Contact Apple Support 


Take care!

News app not working on iPhone 13

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.