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_Pix13 Author

Level 1

4 points

News app not working on iPhone 13

I have a new iPhone 13

I am trying to add the News app

When loading from App Store I get a message that say "restrictions are enabled) to use this app turn restrictions off

News does not appear on my settings list and when I go to content restrictions the slider is off (to the left and gray).

I then pushed the slider right to access individual app settings where I could choose News and “allow”.

I restarted my phone and tried again to access News app and can still getting the Same error

Please help. How can I get News to work on my phone 13.

iPhone 13

Posted on Mar 9, 2023 7:04 AM

Top-ranking reply

Miche11e_P

Community Specialist

Posted on Mar 10, 2023 9:29 AM

Hi _Pix13,

Thanks for contacting Apple Support Communities!

We understand that you're unable to use the News app as it indicates restrictions are enabled although they're not enabled.

Are you on a Family Sharing plan? If so, has the family organizer enabled parental controls for your device?

Since you've already verified that there are no restrictions in place on your iPhone, we'd suggest that you contact Apple directly to investigate this further with you if parental controls are also inactive. You can reach them here: Contact Apple Support

Take care!

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News app not working on iPhone 13

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