FCP Bundle Email not Sent

I have ordered the FCP bundle for my son last March 3 and I have not received the codes up until now. I only got the invoice for the purchase.

I already called apple support 4 times and they just keep saying that they already sent the email.

I did check my archive, spam folder, and even asked to recover all my deleted emails. Still no codes or email confirmation.

Appstore does not show any pending downloads too. I am using just one apple ID and I do not have other accounts.

Can anyone help or provide other suggestions? My son is supposed to use the app for his competition tomorrow, and he is very disappointed as I promised to have it ready this week.