Ordered Pro Apps Bundle for Education software not delivered

Hi folks, I ordered some final cut pro software and had an email rto tell me it was being delivered, but so far nowt has arrived either by post or electronically.

The order was for:

MAINSTAGE 3 SINGLE UNIT-ZML

FINAL CUT PRO SINGLE UNIT-ZML

MOTION SINGLE UNIT-ZML

LOGIC PRO SINGLE UNIT-ZML

COMPRESSOR SINGLE UNIT-ZML Key Bundle and

BNDL PRO APPS FOR EDU SW-ZML


Has anyone else come across this kind of thing and how did you solve it?

Posted on Jan 23, 2026 2:43 AM

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Question marked as Top-ranking reply

Posted on Jan 24, 2026 8:05 AM

I'm sorry this has been such a problem for you. But allow me to point out - you do not have to just show up at an Apple Store and "wait hours." You can use the link below to make an appointment. I've done that more times than I can count. The Apple folks have been timely and helpful.


I recommend you do this since your issues are beyond what we - as other Apple users in this Community Forum - are able to address. Good luck.


Genius Bar Reservation and Apple Support Options - Apple


3 replies
Question marked as Top-ranking reply

Jan 24, 2026 8:05 AM in response to AndyPac

I'm sorry this has been such a problem for you. But allow me to point out - you do not have to just show up at an Apple Store and "wait hours." You can use the link below to make an appointment. I've done that more times than I can count. The Apple folks have been timely and helpful.


I recommend you do this since your issues are beyond what we - as other Apple users in this Community Forum - are able to address. Good luck.


Genius Bar Reservation and Apple Support Options - Apple


Jan 24, 2026 8:04 AM in response to Carol B.

HI Carol,


BIg thanks for getting back to me with pertinent questions. OK, I bought it through the Apple store app, and so as far as I'm aware it's legit. Here's ther email I got after buying it.

I've tried responding but nothing so far. I know that Apple are an absolute nightmare to try to get hold of unless you go to the store and wait for a couple hours depending on how busy they are, and I have looked all over the place (but not in the right spot) for an email or a human to no avail.


I got this too, and I checked the tracking number that said "out for delivery".





[Edited by Moderator]

Ordered Pro Apps Bundle for Education software not delivered

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