I’m suddenly having issues w HEIC images in Messages on my iPhone

My situation is similar but different. Today my messages suddenly started showing an icon that a photo was sent but did not show the downloaded photo in the message as usual. And the "placeholder" ID'd it as a HEIF file. I told my daughter to check her camera settings and switch that to "Most compatible" so the photos would be in JPEG format. (I have found most photo developers don't recognize HEIF format.) She checked and said it was already set to "most compatible." So my situation is that incoming photos in messages are now not downloading, and are saying they are in a HEIF format. The senders are telling me their iPhones are set to "Most compatible." So is this a glitch or what? Using iPhone 12 Pro Max, ios 16.5. Restarted the phone several times, to no avail.

SOLVED: Verizon Digital Secure app doesn’t work on my company’s WiFi. I I had to turn OFF the Safe Wi-Fi when using the companies Wi-Fi. To be fair the app works fine everywhere else. I use it when joining Hot spots such as StarBucks. You may have a different app securing your Wi-Fi connections. Also, you may need to simply turn off a VPN in your settings.

Good Luck 👍

My sister in law just had this issue. It was because date roaming was on. Once off, all photos appeared. Try that….eric

I just updated my iphone to ios 16.5 and the photos are now accessible, double tap on the image and it now opens.

If it’s random most likely the image that was sent to you is corrupt or too large for an MMS.

I am also having the same issue and have not been able to get it fixed!

Me too

I reset my phone from ICloud backup and that fixed the issue.

Help me with your iCloud password lam Gavin the same issue and have not been able to get it fixed thanks

That worked for several days but now the same problem!!!!

Thank you! Idk why this works but it did work for me. Some wonky glitch I guess.

This was happening to me. Go into settings, cellular data and turn off low data mode. It resolved it!

You’re not alone on the receiving end. The people sending photos don’t know it’s even happening. I call BS.

Which might work if you were able to save it.

Truly infuriating. The Apple Geeks come-up with cryptic innovations instead of being user-focused. I miss Steve Jobs!