Unable to update apple TV device

Hello tabatha188,

Thanks for choosing the Apple Support Communities. We understand you're not able to update your Apple TV. We have a few steps that may resolve the issue. Try following the steps below.

Update your Apple TV - Apple Support

• "If you can’t update your Apple TV, make sure that you’re connected to a Wi-Fi or Ethernet network.
• If the progress bar for the update appears stuck or paused, don’t unplug your Apple TV. Allow more time for the update to complete. If you've been waiting for more than an hour, contact Apple Support before you restart or unplug your Apple TV.
• If there is an issue during the update, you might see a message that asks you to Reset All Settings or Restart. Try the Restart option first. If you see the same message again, select Reset All Settings.
• If your Apple TV doesn't turn on after the update is complete, learn what to do. 
• For other issues, contact Apple Support."

We hope this helps.

Cheers!