My phone keep cutting of while I'm on a call

My phone keep cutting off when I'm on a call

Posted on Mar 11, 2023 9:40 AM

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Question marked as Top-ranking reply

Posted on Mar 13, 2023 9:18 AM

Hello rosalee261,


When your iPhone is powering off unexpectedly, first make sure that your device has the latest version of iOS and that your apps are up to date:

Update your iPhone or iPad - Apple Support

How to manually update apps on your Apple device - Apple Support


This way, any available fixes are in place. Then, check your battery's health, as a battery in poor condition can cause the iPhone to not be able to supply the power it needs. You can find this information in Settings > Battery > Battery Health (with iOS 16.1 or later, find these in Settings > Battery > Battery Health & Charging).


Cheers!



1 reply
Question marked as Top-ranking reply

Mar 13, 2023 9:18 AM in response to rosalee261

Hello rosalee261,


When your iPhone is powering off unexpectedly, first make sure that your device has the latest version of iOS and that your apps are up to date:

Update your iPhone or iPad - Apple Support

How to manually update apps on your Apple device - Apple Support


This way, any available fixes are in place. Then, check your battery's health, as a battery in poor condition can cause the iPhone to not be able to supply the power it needs. You can find this information in Settings > Battery > Battery Health (with iOS 16.1 or later, find these in Settings > Battery > Battery Health & Charging).


Cheers!



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My phone keep cutting of while I'm on a call

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