Removing activation lock for person with brain injury

Hi TBI_2,

welcome to the Apple (user-to-user) Community.

Re: "Removing activation lock" : "He needs his device to stay in touch with family."

How to remove Activation Lock on a device:

How to remove Activation Lock – Apple Support

Else:

If the person knows their Apple ID, but can't turn off Activation Lock:

Apple support has an article online that can help:

Activation Lock for iPhone, iPad and iPod touch – Apple Support

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Re: What can be done to reset the phone completely so it can be used again?

If all else fails:

Start a support request

If you need help with removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

More support if needed:

If needed

How to contact Apple for accessibility support

https://support.apple.com/apple-id

or

Apple ID support / help

There's a "Get support" link at the bottom of their website (link below)

(Eg: you may be able to choose from: online chat, phone, email etc)

https://support.apple.com/apple-id

All the best :-)