synchronizing

Hello. When synchronizing the Adidas running app with the Apple Watch, I get an error that I need to grant permission in the iPhone Health app. I have given all the necessary permissions, but the synchronization is not working

iPhone 11

Posted on Mar 12, 2023 1:45 AM

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Question marked as Top-ranking reply

Posted on Mar 14, 2023 8:47 AM

Hi zhur4ik,


Have you added the app to the Health app on your iPhone?


From Manage Health data on your iPhone, iPod touch, or Apple Watch - Apple Support:


Add information from other apps
1. Open the Health app.
2. Tap your profile picture in the upper-right corner 
3. Under Privacy, tap Apps. You can see apps that you already own that are compatible with Health. If you don't see an app, it might not be compatible. 
4. Tap an app and turn on the health categories that you want that app to track.
You might also need to open the app and adjust its settings to allow it to share data with Health.


If you continue to have an issue, reach out to Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support



Best.

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1 reply
Question marked as Top-ranking reply

Mar 14, 2023 8:47 AM in response to zhur4ik

Hi zhur4ik,


Have you added the app to the Health app on your iPhone?


From Manage Health data on your iPhone, iPod touch, or Apple Watch - Apple Support:


Add information from other apps
1. Open the Health app.
2. Tap your profile picture in the upper-right corner 
3. Under Privacy, tap Apps. You can see apps that you already own that are compatible with Health. If you don't see an app, it might not be compatible. 
4. Tap an app and turn on the health categories that you want that app to track.
You might also need to open the app and adjust its settings to allow it to share data with Health.


If you continue to have an issue, reach out to Apple Support directly to further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support



Best.

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synchronizing

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