"Home" app critical alert message froze phone

My boyfriends iPhone 14, he accidentally opened the home app and it froze the phone saying critical alert would like to send you critical alerts. He can't do anything with his phone and he tried the volume up and down and holding down the lock button and when he does it stays on the swipe to turn off screen and does not turn off completely and go to the apple logo like its supposed to. He tried it again and it dialled 911. The only option I can think off is waiting till it dies then plugging it in to charge, but he's worried it won't turn on when he plugs it in.

Posted on Mar 12, 2023 12:18 PM

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1 reply

Mar 13, 2023 4:27 AM in response to Rebeka24

First, the message about Critical Alert is completely normal when you open the Home App for the first time. This does not mean that the Home app will send critical alarms to you here and now, but you give the app the option to do so if necessary. For example, if you have a HomeKit enabled smoke alarm installed in the house, your iPhone will be able to notify you with an extra loud sound if there is smoke in the house, even if the phone is on silent or Do Not Disturb.


Your boyfriend has swiped on the wrong slider, there are two sliders in the Shutdown Menu. One to turn off, and one to get in touch with 911. If he has held the Side Button and the Volume Button at the same time for a long time, the phone will make an emergency call.



What you need to do now is slide "Slide to Power Off" or just tap cancel.

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"Home" app critical alert message froze phone

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