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New message doesn’t show contact name

If I delete a message and the person sends me a text, their name shows in the popup notification at the top of my screen but just their phone number shows in Messages. I have an iPhone 13 Pro Max that is up to date. I’ve done the turn off sync for contacts and turning it back on and that does work as a temporary fix, but then the problem comes right back the next time I delete someone’s texts who are in my contacts. In the Accounts list I do have my Gmail account and an iCloud account both syncing Contacts. Could that be causing the issue maybe?

iPhone 13 Pro Max, iOS 16

Posted on Mar 12, 2023 5:56 PM

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2 replies

Mar 13, 2023 1:07 AM in response to LenniePaz

LenniePaz wrote:

Could that be causing the issue maybe?

No, they can not be causing this as they both store contacts separately.



When you look deeply you will find that Contacts are neither stored on an iPhone nor on SIM. They are synced to an email account that you may have added and enabled Contacts. It could be Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other email client server.


When you enable Contacts in any of the email accounts they are displayed to you through the Contacts App. When you edit these contacts on an iPhone they are ultimately edited on the client-server.


Please see the pic below for a better understanding...



If you are unable to find your contacts which were stored in the email client, then try this --> Restore contacts, calendars, bookmarks, and more using ...


Check if the email account has been removed from the iOS mail app.

Add the email account that stores your contacts in the IOS mail app and enable Contacts.



What is your default Contacts account? If none, please add an email account and enable contacts.


See the pic below


Unlike some Android devices, contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other



If you have a corporate email account added through a profile on your device, please check with your organization's system administrator.


New message doesn’t show contact name

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