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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
Hi there. Been using my airpods pro 2 since Oct 2022. When making a call, the other parties can’t really hear sound of mine (muffled). I’ve tested on recording the voice memos with surrounding music. And true, its sound terrible. Hope Apple can fix the problem via update as soon as possible.
AirPods Pro (2nd generation)
Hey there nazwan7,
Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.
Let's try resetting your AirPods. Resetting them may resolve unexpected issues:
How to reset your AirPods and AirPods Pro - Apple Support
How to reset your AirPods and AirPods Pro
You might need to reset your AirPods if they won't charge, or to fix a different issue.
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info buttonnext to your AirPods, tap Forget This Device, then tap again to confirm.
* If your AirPods don't appear there, continue to the next step.
7. Put your AirPods in their charging case, and keep the lid open.
8. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
9.
10. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.
AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID.
Also, make sure your AirPods are clean:
How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support
If the issue persists, reach out to Apple directly here:
Have a great day!
Hey there nazwan7,
Thanks for reaching out to Apple Support Communities. We're happy to provide some assistance.
Let's try resetting your AirPods. Resetting them may resolve unexpected issues:
How to reset your AirPods and AirPods Pro - Apple Support
How to reset your AirPods and AirPods Pro
You might need to reset your AirPods if they won't charge, or to fix a different issue.
1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
* If your AirPods appear there as connected, tap the More Info button
* If your AirPods don't appear there, continue to the next step.
7. Put your AirPods in their charging case, and keep the lid open.
8. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
9.
10. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.
AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID.
Also, make sure your AirPods are clean:
How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods - Apple Support
If the issue persists, reach out to Apple directly here:
Have a great day!
Muffled sound of airpods pro 2nd gen.
