Phone overheats and loses its charge, when using the Maps app, even when plugged in!

When using the Maps app, the phone gets very hot. It is plugged into the car, but still loses charge. Does anyone else have this problem? Should I just take it in and see if it can be fixed?


iPhone 13 Pro Max

Posted on Mar 13, 2023 3:33 PM

Reply
2 replies

Mar 14, 2023 6:38 PM in response to HMBJack

Hi HMBJack,


Per the support article If your iPhone or iPad gets too hot or too cold:


"You might notice that your device feels warmer when you:...

  • Use graphics-intensive or processor-intensive apps, games, or features, including augmented-reality apps"


and:


"Avoid these conditions and activities because they might change the performance of your device:


  • Leaving your device in a car on a hot day.
  • Leaving your device in direct sunlight for an extended period of time.
  • Using certain features in hot conditions or direct sunlight for an extended period of time, such as GPS tracking or navigation in a car, playing a graphics-intensive game, or using augmented-reality apps."


The use of navigation will require simultaneous use of the GPS/Location features, data connection, display and possibly audio which can be processor-intensive. Additionally depending on the location of your device sunlight may play a factor in affecting device operating temperature.


Also from that page, "If the interior temperature of your device exceeds the normal operating range, you might notice these changes:


Based on the information you presented what you are experiencing may be normal and expected under the circumstances.


Regards.

Mar 14, 2023 6:47 PM in response to HMBJack

Thank you, Bill. I appreciate your answer. But, the thing that is puzzling us is that my wife and both have iPhone 13s. Hers is the one with the problem. Hers is a Max and mine is a regular one. Doing all of the same tasks, mine stays nice and cool, and hers invariably gets hot. we were on a road trip last week. I drove for three hours and mine was cool as a cucumber, and while plugged in, actually stayed at 100% battery. When she took over, hers heated up, and end dropped from 100% battery down to about 68%..... so, it just puzzles us.


Thank you again. we will be sure and pay more careful attention to your suggestions.

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Phone overheats and loses its charge, when using the Maps app, even when plugged in!

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