out iPad died while still having battery life. It’s 3 or 4 years old, 7th gen I think. We tried leaving on the charger all night. We tried pressing the two buttons together. And it’s still dead. Any recommendations would be appreciated.
iPad (7th generation)
As described, your iPad battery has reached the end of its usable life - and will require replacement. You can establish the cost of battery replacement for your country/region here:
iPad Repair & Service - Apple Support
Given the age of your iPad, it may be worthwhile to consider replacement of the iPad with a much newer (and more powerful) device. While more expensive than the cost of a battery replacement alone, this may be a more cost effective solution.
If your iPad can be switched-on and successfully restarted while it is connected to its Power Adapter, a remote test by Apple is possible.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
As described, your iPad battery has reached the end of its usable life - and will require replacement. You can establish the cost of battery replacement for your country/region here:
iPad Repair & Service - Apple Support
Given the age of your iPad, it may be worthwhile to consider replacement of the iPad with a much newer (and more powerful) device. While more expensive than the cost of a battery replacement alone, this may be a more cost effective solution.
If your iPad can be switched-on and successfully restarted while it is connected to its Power Adapter, a remote test by Apple is possible.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
iPad died while at 60%
