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AntoLM Author

Level 1

4 points

Problem with retrieving pkpass files

I tried to forward an email containing a boarding card in pkpass format, and the result was that now there is a permanent pop up of a Fw email and if I try to open it the email app crash down. My email box appear as following picture

iPhone 13, iOS 16

Posted on Mar 15, 2023 10:59 AM

Top-ranking reply

Stevi_S

Community Specialist

Posted on Mar 16, 2023 2:25 PM

Hi AntoLM,

Thanks for using Apple Support Communities. We understand you're running into an issue with Mail, and we're happy to help. Start with the steps below to help resolve this behavior:

Restart your device: Restart your iPhone
Remove and and re-add your email account: Add and remove email accounts on iPhone

Thanks.

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Problem with retrieving pkpass files

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