No video is showing
I have a iPhone 14 pro max been taking videos and they are not playing and showing as pictures and says no lens information does anyone else have this problem or is my phone just faulty?
iPhone 14 Pro Max, iOS 16
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User profile for user:
Soosie_J215
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Community Specialist
Hello Lexiebrooke81,
We understand you have an issue taking videos on your iPhone 14 Pro Max. Let's walk through a few troubleshooting steps that could help.
- Restart your iPhone - Apple Support
- Go to Settings > General > Software Update and install any iOS updates showing.
- Test taking a video with different zoom settings.
- Test taking a video in a different mode (Slo-Mo, Cinematic).
If you still aren't able to see any lens information or take videos from the Camera app on your iPhone, we'd next recommend reaching out to our support team directly. You can reach them here: Get Support - Apple
You can also find our phone number for your region at this link: Contact Apple for support and service - Apple Support
All the best.