Custom email domain: email not available in "From" dropdown box in iCloud+ or Mail app

I followed instructions (Add an email domain you already own to iCloud Mail on iCloud.com - Apple Support) and added a custom email such as xxx@mydomain.com in my iCloud+ custom email domain settings. It shown up in the Custom Domain. I can receive email from any external address. However, I cannot find the email address when I and trying to send an email using the Mail app in MacOS Ventura 13.2.1. The custom email does not show up in the From dropdown. Only my iCloud email and "Hide My Email" options show up. I have also tried the iCloud website as well, same issue.

What am I missing? Appreciate help please!

MacBook Pro (2017 – 2020)

Posted on Mar 17, 2023 6:33 PM

Top-ranking reply

Sean_B1

Community Specialist

Posted on Mar 20, 2023 9:25 AM

Hello Jayness33,

We would like to see how we can help you with setting up your custome domain as the default email to send from. Just to confirm, were you following the steps in this link when trying to set that up: Choose a default email address to send mail from on iCloud.com - Apple Support

"In Mail on iCloud.com, click at the top of the Mailboxes list, then choose Preferences.
Click Composing, click the “Set a default address” pop-up menu, then choose an email address.
In the list of addresses below, select the ones you want to be able to send from in iCloud Mail.
Click Done."

Get back to us with these details so that we have a better understanding of the issue, and we can go from there.

Cheers!

View in context

Custom email domain: email not available in "From" dropdown box in iCloud+ or Mail app

Similar questions