Subscription doesn’t work
Hey I renewed my subscription of one of the apps throw app store )under subscriptions) and it didn’t updated when I entered the app. Meanwhile I have lost 2 days of the paid subscription.. what can I do?
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User profile for user:
hc1111
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Community Specialist
Hey there shalevon,
If you're unable to access subscription content, try the steps below to help:
Restore your in-app purchases
Some in-app purchases, such as game currency or hints, are consumable, which means that they run out as you use them. You can’t restore consumable purchases. Learn about different types of in-app purchases.
You might be able to restore a non-consumable purchase, such as an upgrade to a pro version, an extra feature in a game, or a subscription:
1. Open the app that you used to buy the item.
2. Look for an option to restore. You might find it in the app's store, main menu, Settings menu, or Options menu.
If you try to restore and nothing happens or you get an error
• Make sure that you're signed in with the same Apple ID that you used to make the purchase.
• Make sure that in-app purchases are allowed on your device.
• Restart your device:
• Restart your iPhone
• Restart your iPad
• Restart your iPod touch
• If you were charged for the purchase and you still can't restore it, contact the app developer for support. You can also report a problem to Apple.
If you can't find or use your in-app purchases - Apple Support
Take care!