Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to remove insurance card from wallet

I cannot remove a car insurance card from my wallet. I can pull the card up but there are no three dots appearing anywhere on the screen to select options.

Posted on Mar 18, 2023 8:33 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2023 9:15 AM

Hi Raicya. Thank you for your response. When open wallet I only see two of the few items from my wallet. Perhaps I’m describing my problem incorrectly. When I double click my phone’s side button, all the cards I have stored in the wallet displays… credit, AARP, vaccination and car insurance cards. These items aren’t displayed in my wallet in the settings, nor can I see them when I access the wallet from my Apple ID.

2 replies
Question marked as Top-ranking reply

Mar 18, 2023 9:15 AM in response to Raicya

Hi Raicya. Thank you for your response. When open wallet I only see two of the few items from my wallet. Perhaps I’m describing my problem incorrectly. When I double click my phone’s side button, all the cards I have stored in the wallet displays… credit, AARP, vaccination and car insurance cards. These items aren’t displayed in my wallet in the settings, nor can I see them when I access the wallet from my Apple ID.

Mar 18, 2023 8:38 AM in response to Ebonyeyez

Try this:

Go to Settings -> tap on your name (Apple ID, iCloud, Media and Purchases) -> scroll to & tap Payment & Shipping -> Login required.

Then select Apple Pay -> Click Open Wallet.

Now you should see all your cards and passes.

Select the one that you want to remove. 

Then tap the More button (the 3-dots in a circle) at the top right.

Select the option -> ‘Remove Pass’. 

Unable to remove insurance card from wallet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.