Apple ID compromised

Hi everyone,


Here is what happened to me yesterday; someone was able to use my Apple ID to purchase an Apple Watch on the Apple Store.


I received an official notification via SMS from Apple and an email confirming the order. The sms and email were telling me the watch was ready for pick-up at the Apple Store near where I live.


The purchase (around $1200) was charged on the credit card linked to my Apple ID.


I was able to resolve the situation by contacting my credit card provider and Apple but was wondering if this has ever happened to anyone?


I have no idea how this person was able to access my Apple ID and use it to make a purchase. Any clues?

Also wanted to share my story as it may be helpful to others!


Thanks!

iPhone XR, iOS 16

Posted on Mar 19, 2023 7:33 AM

Reply
2 replies

Mar 19, 2023 7:41 AM in response to dob004

To keep your Apple ID account secure, see the following Apple articles: 

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support

 

See who has access to your device or accounts

See who has access to your iPhone or iPad – Apple Support (UK)

 

Delete suspicious content from your devices

Delete suspicious content from your devices – Apple Support (UK)


Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support

  • if you see devices that don't belong to you, delete from your account.

 

Personal Safety User Guide -> Personal Safety User Guide – Apple Support (UK)


Manage and use your Apple ID -> Manage and use your Apple ID – Apple Support (UK)


(if you haven't already done this) Two-factor authentication for Apple ID -> Two-factor authentication for Apple ID - Apple Support


Change your Apple ID password -> Change your Apple ID password - Apple Support

  • Create a strong password for your Apple ID, It is best if your password consists of eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. 
  • Never provide your password, passcode, security questions, verification codes, recovery key or any other account security details to anyone else. Apple will never ask you for this information.

 

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support


See -> Contact Apple for help with Apple ID account security

Contact Apple for help with Apple ID account security - Apple Support

 

Never jailbroken your iPhone.






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Apple ID compromised

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