Paid for Final Cut but haven’t received

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Level 1

4 points

Paid for Final Cut but haven’t received

hey,

I ordered the Final Cut student bundle back on 5 March (A$299) and I still haven’t received the link to download. It mentions 1-3 business days but still says “shipped” in the status? (And has for last 12 days). The only option for support is to call the 13 Apple number but I am currently overseas until June and only way to call an Australian 13 number is via Skype (for $1.50 per minute)!

Its so ridiculous there are no other options for contact, and that it’s been 2 weeks and still no sign or update? Has anyone else had this issue?

MacBook Pro (M2, 2022)

Posted on Mar 19, 2023 9:04 AM

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Answer 1

Tom Wolsky

Level 10

152,949 points

Mar 19, 2023 9:27 AM in response to brenton135

You never received any emails from Apple after the purchase? You should have received a receipt. That would have the redemption code in it. It's not a link, but a lengthy code number that you use to redeem the purchase from the App Store.

Not sure what you mean by a 13 Apple number. If you're overseas, I think you'll have to make sure you're logged into the App Store for the country in which you purchased the bundle.

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Answer 2

brenton135 Author

Level 1

4 points

Mar 19, 2023 12:10 PM in response to Tom Wolsky

Thanks for the reply. I did receive the invoice and there are multiple numbers including reference no., sales order number, purchase order number and weborder number. I have tried all of them all in “redemption code” in Apple Store, none of which have worked?

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Paid for Final Cut but haven’t received

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