my iphone charges with an adapter connected to a charger but wont charge with the same charger

the adapter is a lightning to aux and lightning

it also wont play sounds through the speaker as its connected to headphones although theyre not connected to the adapter

the main issue is that the iphone wont charge when just using the charger it will only charge through either the adapter or with an original charger the issue started after i started to use the adapter it previously charged normally using the same charger without the adapter.


iPhone 11, iOS 16

Posted on Mar 19, 2023 9:19 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 21, 2023 5:10 PM

Hi AntonFello,


It does sound like the issue may be isolated to the third-party charging cables you're trying to use. However, this article has some additional steps that may help: If your iPhone or iPod touch won't charge.


"If your battery won't charge or charges slowly, or if an alert message appears, learn what to do.


Plug into power

To charge your device, follow these steps:

  1. Connect your device to the USB cable that comes with it.
  2. Plug into one of these three power sources:

Wall power outlet

Plug your USB charging cable into a USB power adapter, then plug the adapter into the wall.

Computer

Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.

Power accessory

Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.


If you're trying to charge wirelessly with an iPhone 8 or later, first make sure that you can charge with the USB cable that came with your device. If that works, then get help with wireless charging. For a third-party accessory, check that it's Apple certified.


When your device charges, a lightning bolt appears inside the battery icon in the status bar , or a large battery icon on your Lock Screen .

If your device charges slowly or won’t charge

Follow these steps and try again after each:

  1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
  2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. 
  3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
  4. Let your device charge for a half hour.
  5. If your device is still unresponsive, force restart your device: 
    • iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears. 
    • iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.

6. Let your device charge for another half hour.

7. If your device still won't power on or charge, take your device, charging cable, and charging adapter to an Apple Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support.


If an alert says that your accessory isn't supported or certified

These alerts can appear for a few reasons:

  • Your iOS device might have a dirty or damaged charging port
  • Your charging accessory is defective, damaged, or isn't Apple-certified
  • Your USB charger isn't designed to charge devices

Follow these steps:

  1. Remove any debris from the charging port on the bottom of your device.
  2. Restart your iPhone or iPod touch.
  3. Try a different USB cable or charger.
  4. Make sure that you have the latest version of iOS.
  5. Contact Apple Support to set up service."


Take care.



3 replies
Question marked as Top-ranking reply

Mar 21, 2023 5:10 PM in response to AntonFello

Hi AntonFello,


It does sound like the issue may be isolated to the third-party charging cables you're trying to use. However, this article has some additional steps that may help: If your iPhone or iPod touch won't charge.


"If your battery won't charge or charges slowly, or if an alert message appears, learn what to do.


Plug into power

To charge your device, follow these steps:

  1. Connect your device to the USB cable that comes with it.
  2. Plug into one of these three power sources:

Wall power outlet

Plug your USB charging cable into a USB power adapter, then plug the adapter into the wall.

Computer

Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.

Power accessory

Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.


If you're trying to charge wirelessly with an iPhone 8 or later, first make sure that you can charge with the USB cable that came with your device. If that works, then get help with wireless charging. For a third-party accessory, check that it's Apple certified.


When your device charges, a lightning bolt appears inside the battery icon in the status bar , or a large battery icon on your Lock Screen .

If your device charges slowly or won’t charge

Follow these steps and try again after each:

  1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don't use damaged accessories.
  2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. 
  3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service.
  4. Let your device charge for a half hour.
  5. If your device is still unresponsive, force restart your device: 
    • iPhone 8 or later and iPhone SE (2nd generation): Press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until the Apple logo appears.
    • iPhone 7, iPhone 7 Plus, and iPod touch (7th generation): Press and hold both the side (or top) button and the volume down button until the Apple logo appears. 
    • iPhone 6s or earlier, iPhone SE (1st generation), and iPod touch (6th generation) or earlier: Press and hold both the side (or top) button and the Home button until the Apple logo appears.

6. Let your device charge for another half hour.

7. If your device still won't power on or charge, take your device, charging cable, and charging adapter to an Apple Store or Apple Authorized Service Provider for evaluation. You can also contact Apple Support.


If an alert says that your accessory isn't supported or certified

These alerts can appear for a few reasons:

  • Your iOS device might have a dirty or damaged charging port
  • Your charging accessory is defective, damaged, or isn't Apple-certified
  • Your USB charger isn't designed to charge devices

Follow these steps:

  1. Remove any debris from the charging port on the bottom of your device.
  2. Restart your iPhone or iPod touch.
  3. Try a different USB cable or charger.
  4. Make sure that you have the latest version of iOS.
  5. Contact Apple Support to set up service."


Take care.



Mar 21, 2023 11:17 AM in response to AntonFello

Hi AntonFello,


Based only on the information you've provided, it would appear that the charging cable in question is not able to make a sufficient contact with the Lightning Port of your iPhone, but is suited to be detected by the adapter. As that adapter is able to make connection and also the original charging cable, the issue seems to be with the non-Apple cable you're attempting to use. See Charge the iPhone battery for other possible charging options.


Regarding the audio with the adapter connected, it would seem that accessory is triggering the headphone response from your iPhone even without headphones in use, which may be normal or expected for that accessory.


Regards.


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my iphone charges with an adapter connected to a charger but wont charge with the same charger

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