airpod pro 2 cant turn off the sound when open the charging case

This is the correct solution. I reproduced this on an iPhone 14 Pro with 2nd Gen Airpod Pros. Thank you!

Did u find solution or reason for that ?

omg thank you I just did this and it finally stopped being greyed out!

I am facing a same issue can we have any option to deal with this problem.if this can not solved by any method then is there any chance to exchange it with another piece from apple store??

I have same issue does your problem has been resolved or still you facing a same issue. If it is resolved can explain is short how??

airpod pro 2nd gen enable charging case sounds option is not showing in settings on my iPhone, why? What’s wrong?

is there a resolution to this issue?

• saw the solution will try my Mac tomorrow.
• not sure how to delete posts or I would delete this 🤦🏼‍♀️

When I did it, it didn’t work. What do you mean the top very top?

What do you need at work? No, it didn’t. What do you mean the very top?

This worked! Thank you!!

This actually worked, thanks so much! this has been annoying me since the day I got the airpods, thank you!

This worked for me! Thank you! 🙏

I love you so much!!!

I had the same problem. However after some research I realised my Airpods were not in fact genuine. They seem to have a valid serial number and even AppleCare+ but the manufacturer copies the same serial number for multiple Airpods.

If they are fake you'd also probably fail to upgrade their firmware. These are the series of problem that I was having:

• The option to turn off the case sound was not there.
• The audio was breaking up sometimes.
• The first time after resetting Airpods, it said "Not Your Airpods Pro" on my Iphone.
• In settings of my Iphone, it said "Airpods Pro" instead of "Airpods Pro 2"
• Most importantly I saw some google results when I searched my Serial Number.
• I could not upgrade the firmware.

Removing the case from a charger immediately solved the issue for me.