airpod pro 2 cant turn off the sound when open the charging case

1. Hi, Even if i do scroll down to turn off the Enable Charging Case Sounds feature for my airpods it wont let me. The button for it is greyed out and wont let me turn off the feature. Is there anything i can do to actually turn off this feature?

Hi Gena_D,

The problem is not finding the setting to Enable Charging Case Sounds it is the option is turned on and greyed out so it cannot be turned off.

I have the same issue. I see the option, but it is greyed out, so it cannot be turned off.

I can’t even find the setting to turn the noise on and off and it only makes noise when I’ve reset the AirPods

I hope whoever thought that these case sounds was a good idea has been fired.

I have a different issue, but related.

I have actually disabled case sounds, multiple times, through my MacBook settings.

Yet, every time that I move the case, those **** case sounds start chirping and don't stop until the case stops moving.

I had the same problem. However after some research I realised my Airpods were not in fact genuine. They seem to have a valid serial number and even AppleCare+ but the manufacturer copies the same serial number for multiple Airpods.

If they are fake you'd also probably fail to upgrade their firmware. These are the series of problem that I was having:

• The option to turn off the case sound was not there.
• The audio was breaking up sometimes.
• The first time after resetting Airpods, it said "Not Your Airpods Pro" on my Iphone.
• In settings of my Iphone, it said "Airpods Pro" instead of "Airpods Pro 2"
• Most importantly I saw some google results when I searched my Serial Number.
• I could not upgrade the firmware.

I had this issue; I tried everything. What ended up working was plugging the case into the computer (or if you're on an iPhone 15 with USB-C). While looking at the settings and turning it off. This enabled the feature for me.

I hope this helps folks out there!

THIS WORKED FOR ME!! you have to go to accessability > airpods, press your airpods and turn the tone volume all the way down (the lowest is 15%) then go out and again to the main menu, press your airpods at the very top when you have one in your ear and the option shouldnt be greyed out anymore

As far as I know, there is no fix and Apple isn't listening.

I have been through this process several times resetting forgetting the airpods pro bnoth on a mac and on an iphone. I am seeing the charging sound setting shown as 'on' but the control is dimmed and cannot be changed. Also on ios I am advised that the setup is incomplete. Must have gone trhough the procedure 4 or 5 times- unless I am making the same mistake over and over something is broken...

I had the same issue with the grayed out button.

I remember the fix was to go into Accessibilty setting first to turn off "airpods charge following tone something".

After that the grayed out button in Airpods (Enable Charging Case Sounds) became funtional again.

If someone figures out the exact way please repost - I cannot figure out exactly what I did :-)

Same issue yet when I can’t find my AirPods the sound never works. It says will sound when connected. Apple can ya please fix this !

I was having the same problem my new AirPods were constantly beeping while charging. I tried everything posted here. Then I noticed they also weren’t charging. I was using my own usb-c charging cords. I tried the same cords on my iPad and iPhone and they charged just fine. So I tried using the cords the AirPods came with and that fixed it. They are charging. Once I switched the cords it also allowed me to turn off the option for the sound. Settings - click on your AirPod name - make sure the case is open - then scroll down and click enable charging case sounds to toggle it off.

Thanks for replying, Levicuide, and that additional info. At this point, let's have you reset your AirPods with these steps:

1. "Put your AirPods in their charging case, and close the lid.

2. Wait 30 seconds.

3. Open the lid of your charging case, and put your AirPods in your ears.

4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].

* If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.

* If your AirPods don't appear there, continue to the next step. 

7. Put your AirPods in their charging case, and keep the lid open. 

8. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*

9.

10. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.

AirPods can be associated with one Apple ID. If you want to use AirPods (3rd generation) or AirPods Pro (1st or 2nd generation) that someone else has used, they first need to remove the AirPods from their Apple ID.

* When you reset your AirPods, the settings for your AirPods also reset. You can change your settings again."

And those are from here: How to reset your AirPods and AirPods Pro - Apple Support

Have a great day and thanks for using the Apple Support Communities!