My iPhone 12 Pro Max is not updating the latest software. It keeps saying not connected to the wifi.

Hey Saviodsouza,

Are you connected to a reliable Wi-Fi network? If you're having trouble connecting, please follow the suggested steps in this support article: If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support

If other apps and services work, try updating via computer: Update iOS on iPhone - Apple Support

Let us know how it goes! Take care.

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.

Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.

Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK) If your iPhone or iPad won't update – Apple Support (UK)