AirPods Max make no sound

Hi gerberspace,

welcome to the Apple (user-to-user) Community

Re: AirPods Max make no sound

Wondering what they are connected to, (Mac, iPhone, iPad etc) and whether the settings are correct.

Eg:

Scroll to: "Listen and control audio with your AirPods Max" in the article (link below)

Connect and use your AirPods Max - Apple Support

How to: Customize headphone audio levels on your iPhone or iPad - Apple Support

Listen with spatial audio for AirPods Pro and AirPods Max

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If connected to Mac:

Maybe try:

Click the Apple icon in the top menu bar > About this Mac > System Preferences > Sound > output, where you can control / experiment with / the output volume.

Set up AirPods Max with your Mac and other Bluetooth devices - Apple Support

Eg: says:

"If sound still plays from your Mac speakers, click either the Bluetooth menu or the volume control in the menu bar and make sure that your AirPods Max are selected as the output device".

What to do: If sound quality is reduced when using Bluetooth headphones with your Mac - Apple Support

Eg: says:

"Quit any apps that use the microphone on your Bluetooth headphones such as video conferencing or chat apps."

and

"Make sure that System Settings (or System Preferences) isn't open and showing your Sound settings".

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Else:

Could another open app (eg Game with audio) be "over-riding" the earphones audio 

All the best :-)