Passes keeps disappearing in apple wallet

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Level 1

9 points

Passes keeps disappearing in apple wallet

I have an iPhone 12 Pro running iOS 16.3.1 I have my Tesco club card in my apple wallet. I put it there and a couple of days later it disappears. It is the same with my latest premier inn booking that isn’t until July (so not expired) I have tried turning off deleting expired passes switch but this makes no difference. Same with toggling the wallet switch in iCloud settings. I have 3 other cards that do not disappear (bank, Costa, nectar) I first noticed this a couple of months ago with an Uber boat pass I bought. Now the Tesco club card and premier passes keeps disappearing a couple of days after putting them there. Please help!

iPhone 12 Pro

Posted on Mar 22, 2023 12:59 AM

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Answer 1

Mikepho Author

Level 1

9 points

Mar 23, 2023 12:03 AM in response to BrianK90

Hi.

I haven’t got any expired passes in my wallet but I have toggled the ‘Hide My Expired Passes’ button off and back on in settings

I had to re add the Premier Inn and Tesco Clubcard back in yesterday.

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Answer 2

claire504

Community Specialist

Mar 23, 2023 7:36 AM in response to Mikepho

Hi there Mikepho,

Thanks for letting us know. Since this issue continues after all the steps you've taken, you can contact Apple Support for further assistance. You can reach out with the following link: Contact - Official Apple Support

Take care!

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Answer 3

BrianK90

Community Specialist

Mar 22, 2023 7:09 PM in response to Mikepho

Hey Mikepho,

Just in case, let's double check if these passes are hidden. We understand they're not expired, but we want to double check. Follow the steps below:

How to view, unhide, or delete expired passes on your iPhone

In the Wallet app on your iPhone, scroll to the bottom and tap View Expired Passes.
Tap a pass to view its details.
Tap Unhide to return the pass to the main view of the Wallet app or tap Delete to remove it.

You can also tap Edit to unhide or delete multiple passes at once.

Let us know how it goes!

Best regards.

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Passes keeps disappearing in apple wallet

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