My TCL Roku will not play AppleTV! I have reset, uninstalled and reinstalled it. It will play on all my other devices over the same internet connection. When I change the internet connection on my TV it will play. So is this a TLC, Xfinity, or AppleTV problem.
Hopefully by now you've figured out the issue with TCL Roku TV and AppleTV App.
If not, I had a similar problem. AppleTV app had been working with my configuration for over a year and then suddenly stopped streaming and the "Video not available" error was displayed. AppleTV app was accessible on iPad and iPhone in my network and other streaming channels worked on the Roku TV.
My configuration uses the Roku Streambar as speakers, not as a streamer (I owned it before buying the TCL Roku TV) because the sound is much better than the built-in TV speakers.
My TV is also configured to "Fast Start" so it really never shuts down, just goes into a sleep mode.
To resolve the issue I "Re-Started" both the Roku Streambar and the TCL Roku TV from the System Menu on the Roku TV.
If you don't have a Roku Streambar, just do a system restart on the TCL Roku TV.
To restart Roku Streambar go to menu: Settings > Remotes & devices > Speakers > Streambar> Restart Streambar
Then to restart the TCL Roku TV go to: System > Power > System Restart
After both restarts, AppleTV app is working and streaming normally.
Hopefully by now you've figured out the issue with TCL Roku TV and AppleTV App.
If not, I had a similar problem. AppleTV app had been working with my configuration for over a year and then suddenly stopped streaming and the "Video not available" error was displayed. AppleTV app was accessible on iPad and iPhone in my network and other streaming channels worked on the Roku TV.
My configuration uses the Roku Streambar as speakers, not as a streamer (I owned it before buying the TCL Roku TV) because the sound is much better than the built-in TV speakers.
My TV is also configured to "Fast Start" so it really never shuts down, just goes into a sleep mode.
To resolve the issue I "Re-Started" both the Roku Streambar and the TCL Roku TV from the System Menu on the Roku TV.
If you don't have a Roku Streambar, just do a system restart on the TCL Roku TV.
To restart Roku Streambar go to menu: Settings > Remotes & devices > Speakers > Streambar> Restart Streambar
Then to restart the TCL Roku TV go to: System > Power > System Restart
After both restarts, AppleTV app is working and streaming normally.
My TCL Roku tv does the same, only with Apple tv. I can be sitting next to it with my Ipad and get Apple tv no problem. Here is what does work. Unplug the tv from ac power for ten seconds and plug it back in. It will work after that but only for 1 day. Stupid! Netflix and Prime do not create this problem, nor does my Samsung tv.
Therefore it must be a TCL issue.
Hey there tclrokuhelp,
Thanks for reaching out to the Apple Support Communities.
Just to confirm, when you say that it will play when you change the internet connection on your TV, are you saying that the Apple TV app works as expected when connected to a different Wi-Fi network? If so, then this may indicate a possible issue with your network connection.
While we understand other devices are working as expected on the same network, try restarting your modem and router and test the issue again. This can refresh the network connection with your smart TV, which could help with the unexpected issue you're seeing.
If still having issues, and you've gone through all the steps listed in the 'Related Article' If you can't watch or stream movies and TV shows in the Apple TV app, we would recommend reaching out to your internet service provider to check for any issues on their end.
Keep us updated on the results.
Best regards.
See if your Series is on this list, not all are compatible apparently
Apparently some series of this tv are not compatible with the Apple TV app. I just read an article and sure enough my Series 451/ 453/455 is one of them. Seems odd since there is an Apple TV button right on the remote!
I also just bought a TCL Roku and at first I was able to log on but it won’t play any shows (failed on playback it says) so I signed out and reset. But now it won’t sign on to my Apple TV at all. It’s so annoying, someone please help!
This is still an issue with the TCL TV I am unable to play my purchased movie! I won't purchase again if that's not fixed as I'm not having family night in my bedroom
Still a ridiculous issue that shouldn’t be one!!! The fact that we pay this much issue for this to not work ****** me off beyond reasonable words! Fix it now!!!
Apple TV on my TLC is fine, so I'd imagine it's either your network or your settings.
TCL Roku will not play AppleTV!
