iPhone not sending or receiving pictures

Whenever someone sends me a photo, whether it be a screenshot or normal photo, they will not display. It will not even let me click it or download it. I have to ask for the person to send it through Snapchat or Messenger. When sending photos or videos, they will not send through iMessage. They will barely send through MMS, and if they do, the quality is awful. Everyone I send or receive from are iPhone users. I have an iPhone 14 Pro Max, and currently on iOS 16.3.1. They use to be labeled HEIC, but I changed some settings according to Google and they now just say JPEG, as seen in the photos I attached. It also does this when connected to Wi-Fi. I feel like I've tried everything.


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Mar 23, 2023 7:39 AM

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Question marked as Top-ranking reply

Posted on Jul 12, 2023 6:30 PM

I was having this issue, actually twice now. First time I contacted apple support and we did all the things and I explained that it was only with other iPhones, not androids. And in my group chat with my family we have two androids so photos in that were fine even with three iPhones in that chat. That’s when she realized it was an issue with the iMessage itself. She had me go into settings and turn off my iMessage and hard reset my phone (volume buttons then power) and when it turned back on turn iMessage back on and it was fixed. Did it again the second time it started and it’s working again 🤷🏼‍♀️ I’m the only one of my family and friends with this problem though 😩

113 replies

Nov 19, 2023 9:50 AM in response to caylan2815

Nothing I do is helping :( this is soooooo annoying. Reliable text massaging is SO MUCH MORE IMPORTANT THAN A GOOD SELFIE CAMERA. Yet, here we are, I have a great selfie camera but can’t send text messages with my phone. I tried restarting, updating, shutting off iMessage, turning iMessage back on, clearing all storage, turning MMS on and off, restarting all apps… NOTHING. It’s so frustrating, Apple. I missed several messages in a group text message as well, which makes me just want to chuck my iPhone into a lake. First and foremost I need my phone to be a… working phone. You know?

I have NO idea what to do.

Dec 15, 2023 3:56 PM in response to caylan2815

Mine and my husband’s iPhones are too ever since last couple of updates. My phone is a iPhone 14 Plus and iPhone XR and I have a MacBook Pro 14” and a MacBook Pro 13”. None of them are getting pictures or videos and some we’ve sent aren’t going out. Seems like most frequently between different phones and providers.


phone going up and down frequently in rapid succession as well. Doesn’t happen with our tv network which is through same provider as our Apple products.

Dec 25, 2023 8:39 AM in response to caylan2815

apple needs to test updates before implementing them. This is obnoxious that I can’t send stickers or use my old functions like sending photos or the apple anvatars after the last update. You need to fix this and do it soon. Also why did you move the bar. I was happy where it was. Just leave our features alone. You have enough money to do more market research before changing things. Do it .

May 21, 2024 3:13 PM in response to caylan2815

All of a sudden pictures being sent from my iPhone14 Pro aren't sending correctly through text to my wife, who has iPhone15. Discovered the problem after my wife tried to send me pictures while out. All settings are enabled properly. I just did the download last week to iOS17.5.1 Hope Apple gets their sh-t together and fixes this. I called my carrier and it's not them.

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iPhone not sending or receiving pictures

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