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iPhone not sending or receiving pictures

Whenever someone sends me a photo, whether it be a screenshot or normal photo, they will not display. It will not even let me click it or download it. I have to ask for the person to send it through Snapchat or Messenger. When sending photos or videos, they will not send through iMessage. They will barely send through MMS, and if they do, the quality is awful. Everyone I send or receive from are iPhone users. I have an iPhone 14 Pro Max, and currently on iOS 16.3.1. They use to be labeled HEIC, but I changed some settings according to Google and they now just say JPEG, as seen in the photos I attached. It also does this when connected to Wi-Fi. I feel like I've tried everything.


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Mar 23, 2023 7:39 AM

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Question marked as Top-ranking reply

Posted on Dec 8, 2023 5:15 AM

Ever since upgrading to OS 17.1.2 on my iPhone 13 I can no longer send and receive photos via text MMS, and I have tons of storage space. I am grateful for any ideas to fix this.

Tx,

Jazoo in Perth down unda


113 replies

Dec 29, 2023 12:13 AM in response to caylan2815

I just sent in the information about my phone I see a lot of people are having the same problem, I have to send my pictures to my granddaughter IPhone 13 so she can send my pictures of my family members. my mms and sms turn off help me this is ridiculous. That’s why a lot of people know have androids is it Apple is the worst or certain things

Feb 26, 2024 10:45 AM in response to caylan2815

My iPhone also wouldn’t show pic messages.

I tried this and this worked

go to messages turn them all off

turn phone off remove and remove the SIM card.

replace SIM card and turn phone on.

go back to messages turn them back on and it will restart all the messages.

it will take a moment for the messages to start to show.

that should fix the problem hopefully

May 21, 2024 3:13 PM in response to caylan2815

All of a sudden pictures being sent from my iPhone14 Pro aren't sending correctly through text to my wife, who has iPhone15. Discovered the problem after my wife tried to send me pictures while out. All settings are enabled properly. I just did the download last week to iOS17.5.1 Hope Apple gets their sh-t together and fixes this. I called my carrier and it's not them.

Jun 28, 2024 3:38 PM in response to ezpar722

OK, this worked for me on a 6 Plus.


Go to Settings --> General --> "Reset" OR "Transfer or Reset Phone" .. whichever displays on your phone --> Reset (near the bottom of the screen)


You will receive a list of options. Choose Reset Network Settings


Let the phone reset the network settings and it will reboot.


My problem was fixed after these steps.


Hope this helps.


iPhone not sending or receiving pictures

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