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Wallet disappeared from Apple Watch

The wallet app is no longer visible on my Apple Watch. It does not show in the list of apps and it does not open when double clicking the side button. In the App Store in the watch it says open instead of install for the wallet but nothing happens. On my iPhone in the watch settings wallet and credit card are properly installed. Can anyone please help?

Apple Watch Series 5, watchOS 9

Posted on Mar 24, 2023 2:51 AM

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Question marked as Top-ranking reply

Posted on Mar 28, 2023 2:00 AM

on iPhone turn off Screen Time and try again.


8 replies

Mar 26, 2023 12:35 AM in response to Jan-Malte

If it says OPEN then it must be on the Watch somewhere.

Try "Hey Siri open Wallet"


If you still cannot find it, First force restart the Watch

i.e. press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.

 Then, although it may seem irrelevant, while it is restarting Force Restart the paired iphone   Force restart iPhone – Apple Support (UK)

You may also want to make sure the software on the watch and iphone are both up to date to the same level. Updates are in pairs.

Update your iPhone or iPad - Apple Support

Update your Apple Watch - Apple Support

Test it for a while. If it is still misbehaving... Unpair and set up again

 Unpair and erase your Apple Watch – Apple Support (UK)

and then set up if necessary without restoring the backup - takes about 20 minutes

Set up your Apple Watch – Apple Support (UK)

Make sure you are not using VPN or security apps on the iPhone.

If you've completed that troubleshooting and the issue is still not resolved, Contact Support.

 Click here > Contact - Official Apple Support

or phone numbers 


Wallet disappeared from Apple Watch

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